Settlement Services International (SSI)


Australian Social Investment Trust (ASIT) recently worked with Settlement Services International (SSI) to produce their Strategic Plan 2017-2020 and equip the community-based non-profit organisation to move to its next stage of development.

SSI provides services in NSW in the areas of refugee settlement, migrant support, asylum seekers, housing, multicultural foster care, and disability and youth support.

They are committed to supporting and resourcing people in vulnerable communities in NSW to fulfil their potential as members of the Australian community.

Blueprint for a sustainable future

SSI’s Strategic Plan 2017-2020 is a blueprint for managing the organisation’s strengths and challenges, positioning SSI to capitalise on future growth opportunities and expanding operations in a sustainable, planned way against a backdrop of rapid change, uncertainty, complexity and increased competition.

Stakeholder analysis and strategic direction

ASIT’s first step in developing SSI’s Strategic Plan was to undertake a 360° stakeholder analysis and review. This is a deep discovery process for the development and implementation of business strategy. The discovery takes place with a range of internal and external stakeholders, and enables development of well targeted growth strategies.

Through our discovery process, ASIT uncovered SSI’s key strengths, challenges, opportunities and aspirations. We then undertook thorough market research and analysis to develop four strategic objectives for SSI to deliver via a range of strategies and implement through  key initiatives, within specific timeframes.

These strategic objectives, strategies and implementation initiatives consolidate and expand on SSI’s previous achievements, harness their strengths and aim to turn challenges into opportunities for sustainable expansion.

Strategic plan

SSI’s Strategic Plan 2017-2020 sets aspirational goals and objectives to assist SSI to make strategic decisions and investments over the next three to five years. It:

  • strengthens SSI as a capable, efficient, agile and responsive organisation, with solid strategic partnerships and alliances
  • encourages SSI to invest significantly in its people, systems and processes to strengthen its current work and develop a solid base for planned future growth
  • supports SSI to leverage, in a disciplined way, its assets and strengths in innovation and collaboration.
“ASIT and SSI have put a vast amount of work into the development of this Strategic Plan. We’re proud to have taken such an innovative and courageous approach to its development.
“The Plan pushes us to consider – and address – the many challenges and opportunities that await us in the future. It builds on the solid foundation of our successes to date and sets out a roadmap to take us to our 20-year anniversary.
“We’re confident the Strategic Plan ASIT has developed with us will help SSI to continue to be responsive and adaptive, to consolidate our strengths and invest in developing the capabilities we’ll need for continued success in a rapidly changing world.”SSI CEO, Violet Roumeliotis (GAICD) 

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